Help files are not opening

The help files in the program will not display. How do I fix this issue?

 

This is a problem that can occur if you have file indexing disabled for the drive or if the help files are installed to the wrong directory, are moved, or deleted. If you have the setup files, it is fairly easy to extract new help files to fix the problem. We will be using the Windows 'extract' program to get the help files out of the setup files.

 

Try turning on the file indexing feature first:

  • Browse to the following directory:  C:\Program Files\Sony or Sonic Foundry\Shared Plug-Ins
  • Right-click on the Help Files folder and choose Properties
  • Click the Advanced button under the General tab of the Properties
  • Check the box to allow Indexing on the folder, click Apply and OK and you should be all set.

 

Alternatively, try the following for Sony Creative Software programs: 

  • Open a command line DOS box by going to Start->Run and typing 'command' into the Open box, then clicking OK.
  • Type the line that corresponds with your version of the program and press enter:

           For our programs installed from a download:
           extract "C:\Program Files\Sony\\main.cab" Program Name.chm /Y /L "c:\program files\Sony\help files"

 

For our programs installed from a CD (insert the CD into your CD-ROM drive before executing the command line)
NOTE: you may need to change the path to the .cab file to correspond with your CD-ROM's drive letter.
extract "D:\setup\english\\main.cab" acid.chm /Y /L "c:\program files\Sony\help files"

For Sonic Foundry programs, try the following:

  • Open a command line DOS box by going to Start->Run and typing 'command' into the Open box, then clicking OK.
  • Type the line that corresponds with your version of the program and press enter:

          For our programs installed from a download:
          extract "C:\Program Files\Sonic Foundry\\main.cab" Program Name.chm /Y /L "c:\program files\Sonic Foundry\help files"

          For our programs installed from a CD (insert the CD into your CD-ROM drive before executing the command line)
          NOTE: you may need to change the path to the .cab file to correspond with your CD-ROM's drive letter.
          extract "D:\setup\english\\main.cab" acid.chm /Y /L "c:\program files\Sonic Foundry\help files"