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How can I use my old synthesizers within Magix Music Maker MX?
Magix Synthesizers belong to the program version they came with. In case you have the older version still installed, you can use the belonging *.syn file and drag and drop it into the arranger of Magix Music Maker MX or Magix Samplitude Music Stuidio MX via the file explorer. Unfortunately we cannot guarantee this.
If you cannot locate the additional programs that come with Magix Music Maker 18 MX Premium, please proceed as follows:
In this way you also locate software documentation and information about Service and Support.
For information on how to contact MAGIX Sales or Technical Support please view the following site:
A manual will always be installed with our software.
Please click on Windows Start - all Programs - Magix - click on your Magix Program and choose Documentation.
Here you should find the manual.pdf.
In order to open this pdf file you need to have Acrobat Reader installed on your computer.
You can also find the manual on your hard drive:
C:\Program Data\MAGIX\Name of the MAGIC program\manual.pdf
If you are getting the message about needing a Session ID, then it means that you are clicking on the MAGIX Screenshare icon.
This is a supplementary piece of software that can be used for remotely viewing other user's screens.
The version that comes free with MAGIX software, only allows you to accept incoming sessions. This is why it asks for the ID, only the Deluxe version allows you to create your own session.
If you receive the error "Waveform output device "" cannot play this format" then it probably means that your program has the wrong settings for your soundcard.
You will need to open your program settings, they are usually found, in File - Settings - Program Settings. You will then need to find the playback entry. Here is the audio playback setting.
Please check that here, your soundcard is selected and not something else, like a modem or USB device, that is being falsely detected as a sound device.
All of our software are German created products, we sell them over a German payment server and therefore have to charge German sales tax, even though it is displayed in a USD format.
This tax is included and has to be shown due to the Webshop design, however, it is not added on top of the price.
The price total that you see in the US and Canadian Webshop is always the price that you will pay.
If you have lost your serial number and it is registered on your account then you can simply contact sales, using the Contact Form and we can resend out your details.
If there is no registration for the product under your email address, then we will not have a record of the serial number. We can provide a replacement serial number, but we will need a copy of BOTH of the following :
If you are experiencing the error message, that your desktop does not meet the required screen display size of 1024x768, then you will need to ensure your screen resolution is at least 1024x768.
On XP, you can change this setting with the following instructions :
On Vista and Windows 7 you can use these instructions :
The full MAGIX returns policy can be found here :
MAGIX can only process a return for products purchased directly from our Webstore or through our Sales Department. Purchases from external retailers are subject to their returns policies.
Unfortunately, most MAGIX products do not accept music that has been downloaded with iTunes, this is because Apple use AAC or MP4 format.
The only exception to this rule is Audio Cleaning Lab, which has a fee based activation for the codec.
To use iTunes music in MAGIX products it will need to be converted to MP3, WAV or WMA first. This can be done in audio software like Audio Cleaning Lab or many other converters available.
There is a also a FAQ from Apple that covers this topic :
In some cases, where you do not have an internet connection at home or you experience problems with the online activation, then you may need to activate your product offline.
For versions 14 and below (Photostory 7 and below)
1. Go to activate your product.
2. In the activation screen, please click on the Post/Fax option.
Error code 1 means that an internet connection to our activation server cannot be made.
Please check your internet connection and make sure that our software is allowed to access the internet through your firewall software.
If you cannot get your internet access to work, then it may be easier to use the automated Telephone service. Simply click on the Telephone button and there will be the number to the automated service displayed.
The latest sounds for your MAGIX program can be found at our online portal:
New sound presets for your Revolta 2 you can find here:
Free samples are also available here and provided by:
VST instruments and effects can also be a real asset to your MAGIX software. Whether you want more oboe, need a big organ, a real synthesizer, or a drum machine. You can find some here:
If you visit the website of your motherboard or notebook manufacturer no current driver, you can try the following drivers. Make sure to select the right operating system!
Please put before installing a system restore point, as described here:
This FAQ is aimed at installation problems of all MAGIX disc based software.
PLEASE NOTE : If you are running Windows 7 then please consult the Windows 7 installation FAQ.