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Start the program and load your project file.
If you try to load a project in and you receive an error message or the project is empty, then it is likely that the project file has corrupted itself.
This can occur if the software has crashed during the saving of your project, or if there are hardware errors that caused a problem during saving. In this case you should try loading up a back-up of the file, the project file itself will no longer be usuable.
For information on how to contact MAGIX Sales or Technical Support please view the following site:
A manual will always be installed with our software.
Please click on Windows Start - all Programs - Magix - click on your Magix Program and choose Documentation.
Here you should find the manual.pdf.
In order to open this pdf file you need to have Acrobat Reader installed on your computer.
You can also find the manual on your hard drive:
C:\Program Data\MAGIX\Name of the MAGIC program\manual.pdf
If you are getting the message about needing a Session ID, then it means that you are clicking on the MAGIX Screenshare icon.
This is a supplementary piece of software that can be used for remotely viewing other user's screens.
The version that comes free with MAGIX software, only allows you to accept incoming sessions. This is why it asks for the ID, only the Deluxe version allows you to create your own session.
If you receive the error "Waveform output device "" cannot play this format" then it probably means that your program has the wrong settings for your soundcard.
You will need to open your program settings, they are usually found, in File - Settings - Program Settings. You will then need to find the playback entry. Here is the audio playback setting.
Please check that here, your soundcard is selected and not something else, like a modem or USB device, that is being falsely detected as a sound device.
All of our software are German created products, we sell them over a German payment server and therefore have to charge German sales tax, even though it is displayed in a USD format.
This tax is included and has to be shown due to the Webshop design, however, it is not added on top of the price.
The price total that you see in the US and Canadian Webshop is always the price that you will pay.
If you have lost your serial number and it is registered on your account then you can simply contact sales, using the Contact Form and we can resend out your details.
If there is no registration for the product under your email address, then we will not have a record of the serial number. We can provide a replacement serial number, but we will need a copy of BOTH of the following :
If you are having problems using the import windows in your MAGIX software or simply want to use the files with another software package, then the following will allow you to extract the raw video files from the DVD :
1. Insert DVD into the DVD drive.
2. Go to Explore the DVD. In XP you need to go to My Computer, right click on the DVD drive and select Explore. In Vista and Windows 7 you need to click on Start and then select the "Computer" option, then you can select your DVD drive.
If you are experiencing the error message, that your desktop does not meet the required screen display size of 1024x768, then you will need to ensure your screen resolution is at least 1024x768.
On XP, you can change this setting with the following instructions :
On Vista and Windows 7 you can use these instructions :
The full MAGIX returns policy can be found here :
MAGIX can only process a return for products purchased directly from our Webstore or through our Sales Department. Purchases from external retailers are subject to their returns policies.
Unfortunately, most MAGIX products do not accept music that has been downloaded with iTunes, this is because Apple use AAC or MP4 format.
The only exception to this rule is Audio Cleaning Lab, which has a fee based activation for the codec.
To use iTunes music in MAGIX products it will need to be converted to MP3, WAV or WMA first. This can be done in audio software like Audio Cleaning Lab or many other converters available.
There is a also a FAQ from Apple that covers this topic :
This error means that the wrong audio playback device has been selected in your program settings.
1. Go to the Program settings (press Y on the keyboard). For Audio Cleaning Lab users, make sure that your recording screen is in Advanced mode and go to step 3.
2. Go to the Playback tab.
3. Check that the output device is your Soundcard. If this is correct, try switching from Wave to DirectSound or vice versa.
4. Press OK.
The problem should now be resolved.
This FAQ is aimed at customers who wish to use their MAGIX product to record what is playing on their computer, i.e. from Youtube, through a media player or voice narration.
Recording what is being played through your soundcard is very straightforward, it requires enabling your Stereo Mix (sometimes called Wave Out Mix). Please choose the relevant instructions for your operating system.