Video programs

I get the error message "A memory allocation request failed". What can I do?

Start the program and load your project file.
Then, without making any further changes, follow these steps:

I am no longer able to load my project. What can I do?

If you try to load a project in and you receive an error message or the project is empty, then it is likely that the project file has corrupted itself.


This can occur if the software has crashed during the saving of your project, or if there are hardware errors that caused a problem during saving. In this case you should try loading up a back-up of the file, the project file itself will no longer be usuable.


Where can I find my Magix program manual?

A manual will always be installed with our software.

Please click on Windows Start - all Programs - Magix - click on your Magix Program and choose Documentation.

Here you should find the manual.pdf.

In order to open this pdf file you need to have Acrobat Reader installed on your computer.


You can also find the manual on your hard drive:

C:\Program Data\MAGIX\Name of the MAGIC program\manual.pdf

Why am I asked for a Session ID when I start my software?

If you are getting the message about needing a Session ID, then it means that you are clicking on the MAGIX Screenshare icon.


This is a supplementary piece of software that can be used for remotely viewing other user's screens.


The version that comes free with MAGIX software, only allows you to accept incoming sessions. This is why it asks for the ID, only the Deluxe version allows you to create your own session.


What is "Waveform output device "" cannot play this format"?

If you receive the error "Waveform output device "" cannot play this format" then it probably means that your program has the wrong settings for your soundcard.


You will need to open your program settings, they are usually found, in File - Settings - Program Settings. You will then need to find the playback entry. Here is the audio playback setting.


Please check that here, your soundcard is selected and not something else, like a modem or USB device, that is being falsely detected as a sound device.


Why am I being charged Sales Tax in the Online Webshop?

All of our software are German created products, we sell them over a German payment server and therefore have to charge German sales tax, even though it is displayed in a USD format.


This tax is included and has to be shown due to the Webshop design, however, it is not added on top of the price.


The price total that you see in the US and Canadian Webshop is always the price that you will pay.

What can I do if I have lost my serial number?

If you have lost your serial number and it is registered on your account then you can simply contact sales, using the Contact Form and we can resend out your details.


If there is no registration for the product under your email address, then we will not have a record of the serial number. We can provide a replacement serial number, but we will need a copy of BOTH of the following :


How can I extract my video from a home made DVD for use in MAGIX software?

If you are having problems using the import windows in your MAGIX software or simply want to use the files with another software package, then the following will allow you to extract the raw video files from the DVD :


1. Insert DVD into the DVD drive.


2. Go to Explore the DVD. In XP you need to go to My Computer, right click on the DVD drive and select Explore. In Vista and Windows 7 you need to click on Start and then select the "Computer" option, then you can select your DVD drive.


Why do I get the error that my desktop resolution does not meet the required size?

If you are experiencing the error message, that your desktop does not meet the required screen display size of 1024x768, then you will need to ensure your screen resolution is at least 1024x768.


On XP, you can change this setting with the following instructions :


On Vista and Windows 7 you can use these instructions :


Can I use music from iTunes in MAGIX products?

Unfortunately, most MAGIX products do not accept music that has been downloaded with iTunes, this is because Apple use AAC or MP4 format.


The only exception to this rule is Audio Cleaning Lab, which has a fee based activation for the codec.


To use iTunes music in MAGIX products it will need to be converted to MP3, WAV or WMA first. This can be done in audio software like Audio Cleaning Lab or many other converters available.


There is a also a FAQ from Apple that covers this topic :

What is the error "A device ID has been used that is out of range for your system"?

This error means that the wrong audio playback device has been selected in your program settings.


1. Go to the Program settings (press Y on the keyboard). For Audio Cleaning Lab users, make sure that your recording screen is in Advanced mode and go to step 3.


2. Go to the Playback tab.


3. Check that the output device is your Soundcard. If this is correct, try switching from Wave to DirectSound or vice versa.


4. Press OK.


The problem should now be resolved.


How do I record from my soundcard or a website?

This FAQ is aimed at customers who wish to use their MAGIX product to record what is playing on their computer, i.e. from Youtube, through a media player or voice narration.


Recording what is being played through your soundcard is very straightforward, it requires enabling your Stereo Mix (sometimes called Wave Out Mix). Please choose the relevant instructions for your operating system.


Windows 7 and Windows Vista


How do I activate additional functions like MPEG2 & MPEG4?

Some of our products may prompt you to activate additional functions like codecs (MPEG2, MPEG4, Dolby Sound).


NOTE:  Your serial number or Computer ID for your product will not work and you need to order the codec activation code, using the Order Online function.


Also, if the codec is a pay-for activation, then these need to be completed through the order online function. If you have previously paid for the codec, then please follow the instructions below.


How do I activate my program offline?

In some cases, where you do not have an internet connection at home or you experience problems with the online activation, then you may need to activate your product offline.


For versions 14 and below (Photostory 7 and below)


1. Go to activate your product.


2. In the activation screen, please click on the Post/Fax option.


Why do I receive Error 1 when trying to activate?

Error code 1 means that an internet connection to our activation server cannot be made.

Please check your internet connection and make sure that our software is allowed to access the internet through your firewall software.

If you cannot get your internet access to work, then it may be easier to use the automated Telephone service. Simply click on the Telephone button and there will be the number to the automated service displayed.

What are the settings I can use for MP3 Export ?

This FAQ is designed to help with choosing settings for Audio program from Magix and video programs when exporting to  MP3.


With your audio program  you can choose different encoder options for MP3 export. Do this in the Export dialog for the Format Settings.

The encoder settings:


Why am I having installation problems with my disc version?

This FAQ is aimed at installation problems of all MAGIX disc based software.


PLEASE NOTE : If you are running Windows 7 then please consult the Windows 7 installation FAQ.

I am being told that I need Administrator rights


1. Insert the Program DVD, when the menu appears select Browse DVD.


2. Right-click on the Setup program icon and choose "Run as Administrator".


Video easy HD

Important changes to version compared to - various different formats now better supported

Video easy HD

Important changes to version compared to - various different formats now better supported

Why am I getting a Database error when starting my MAGIX software?

This FAQ is aimed at helping customers who are experiencing Database errors when opening or using their MAGIX software. These can occur because there are problems with the MAGIX Database software, which is used for storing information related to projects or MP3 collections, for example.


To fix the problem we recommend trying to rebuild your database. Unfortunately, this will mean that some organisational information will be lost (however no music or project data will be deleted). The data that will be deleted is the following :


Can I have more than 99 photos in my project?

Yes. All MAGIX software will allow the import of more than 99 photos. There is no cap on the amount of photos, as long as your system can support the growing performance needs of a large project, you can continue to import photos.


It is commonly confused with the DVD standard problem, that only 99 chapter menu's can be supported. The chapter setup can be edited in the Burn mode of your MAGIX software. There you can choose which scenes or photos are used as a chapter heading.

Why do I get memory errors when I am using the software?

This FAQ is aimed at helping customers who are receiving Memory Errors when using the software. These can be errors like Internal Memory errors or Memory Exception failures. These types of errors can occur at any stage, may be random and usually result in the software crashing.

Firstly, to recover from the crash you may have to manually close the software down. You can do this on all versions of Windows by pressing CTRL - ALT - DEL simultaneously on your keyboard.


Do I need to register my MAGIX program?

You are not required to register your MAGIX program with us.


However, only registered customers are eligible for technical support. Registering your products also means that we have a record of your serial number. If you lose this, then we can easily retrieve it for you.


If you are experiencing problems with Registration, then please contact MAGIX Sales.

Why do I get Encoding Errors when I burn my project?

This FAQ is aimed at helping customers who receive an "Encoding Error" when trying to burn their projects to DVD.


If you are receiving encoding error messages, that generally means that there is something in the movie that is causing a problem.


Unfortunately, there is no easy way of resolving this, it requires going through the movie and removing items until you discover which element is causing the problem.


How do I find my Computer ID?

Your computer ID is only needed for activations and is only useful to MAGIX Customer Service Representatives. Please review the following answer :


How to activate my product

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